Refund & Returns Policy

At Shop Fox’s Den, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

🔁 Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

The item must be unused, in original condition, and in the original packaging.
Proof of purchase (receipt or order confirmation) is required.

Items NOT eligible for return:

Used or damaged items
Custom or special-order products
Clearance or final sale items

To initiate a return, please contact us at steeltownpaintball@gmail.com or call (412) 443-9287 for instructions.

💸 Refunds

Once we receive and inspect your returned item, we will:

Notify you that we’ve received it
Inform you of the approval or rejection of your refund

Approved refunds will be processed to your original method of payment within 5–7 business days.

🔄 Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us and we’ll arrange it.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item was defective or sent in error.

We recommend using a trackable shipping service or purchasing shipping insurance for returns.

❗ Late or Missing Refunds

If you haven’t received your refund:

Check your bank or credit card account.
Contact your payment provider — it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please reach out to us.

📞 Questions?